How can we help you?
Whether you have a question about your order, want to learn more about our bags, or are interested in collaborating with us — feel free to reach out.
Submit a Request
Customer Care
We’re always happy to hear from you.
Email: support@yourbrand.com
For order-related questions, please include your order number so we can help you faster.
We typically respond within 1-2 business days, Monday-Friday.
FAQs
What does “preorder” mean?
If an item is marked as preorder, it means we’re currently crafting it just for you. Preorders allow us to continue making our bags thoughtfully while keeping waste low.
How long do preorders take to ship?
Preorder items typically ship within 3–6 weeks. Estimated timelines will always be listed on the product page.
When will my order ship?
In-stock items usually ship within 1–3 business days.
Preorder items ship according to the timeframe listed on the product page.
Do you accept returns?
Yes. We accept returns on unused items in their original condition.
How do I start a return?
Please email us at support@yourbrand.com within 14 days of receiving your order.
We’ll guide you through the return process.
Do you offer free returns?
Manibea does not offer complimentary returns.
Do you offer custom or special requests?
Yes - feel free to reach out — we love hearing your ideas